How to Place an Order


Where to place an order?

There are three ways for you to place an order. The first way is to directly message us through Instagram (@custom.caketoppers) or on Facebook (Custom Cake Toppers Shop). You can also send us an order via email (customcultures.inc@gmail.com). We care about your opinion! Please consider this guide to help you through your inquiry:

What to include when your ordering a cake/cupcake topper:

  1. What size would you like your topper? (If you require a custom size please tell us the measurements when sending us a message)

We have 3 sizes: small (3"x4.5"), medium (4"x6"), and large (7"x9")


  1. What style would you like your topper to have?

We have 3 styles: glitter, metallic, and holographic


  1. What colour would you like?

For each style the available colours are:

  • Glitter (any colour)

  • Metallic (gold, silver, or bronze)

  • Holographic (Iridescent)


  1. What date and time do you need the topper(s) ready by?

Our policy:

  • You would need to send in your inquiry at least 3 days in an advance when ordering a topper.

  • 3 days or less inquiries are considered to be a rush order. A standard rush order charge of $5 will be added!


If the topper is a part of our collection, then you can skip steps 5, 6 and 7


  1. What message would you like your topper to say?


  1. What is your preference on fonts? Is there a specific type you would like? (We can do any!)


  1. Would you like any additional details?

Each additional detail is $2 extra


  1. Do you require shipping, delivery, or are you able to pick up your topper(s)?

Custom Cake Toppers Shop have three services. You can choose between pick up, delivery, or shipping.

If you choose to pick up your topper, we will let you know the pick up location after you placed an order.

(Pick up is free!) Delivery depends on how far you live away from us, you will be charged according to the

distance (km). Lastly, if you choose shipping as your option, there will be a shipping charge. The charge depends

on where you are located and the type of parcel you choose. Once you have placed an order, we will ask for your

shipping information. (We ship from Canada Post!)


IF YOU REQUIRE SHIPPING PLEASE ORDER YOUR TOPPER ACCORDINGLY. WE CANNOT GUARANTEE YOUR TOPPER WILL BE DELIVERED THE TIME YOU REQUEST DUE TO THE PEAK SEASON OF SHIPPING. PLEASE ORDER YOUR TOPPER IN 2 WEEKS IN AN ADVANCE TO ENSURE THAT YOUR TOPPER COMES ON TIME.


  1. Payment methods

We only accept E-transfer


What to expect after placing an order?

After we have received your payment we will begin creating your topper and will confirm your order by sending you an invoice. If you are picking up the topper(s), you will receive the pick up location and an available time slot. If you are getting your toppers delivered, we will ask you the date and time you need your toppers by. If you are getting your topper(s) shipped, we will notify you when we have sent in the parcel along with a tracking number.